Refund policy

Return Policy

  • If you are not satisfied with your purchase, you may return it within 14 days of the delivery date for a full refund.
  • The product must be in unused condition and in its original packaging.
  • Please contact our customer service team to initiate your return.
  • U bent verantwoordelijk voor het betalen van de verzendkosten die gepaard gaan met het terugsturen van uw bestelling naar ons retour adres. Verzendkosten worden niet gerestitueerd.
  • U kunt overwegen een traceerbare verzendservice te gebruiken of een verzendverzekering af te sluiten. Wij kunnen niet garanderen dat wij uw geretourneerde product zullen ontvangen.
  • Zodra uw geretourneerde product is ontvangen, sturen wij u een e-mail om u hiervan op de hoogte te stellen.
  • Uw terugbetaling wordt vervolgens verwerkt en het bedrag wordt automatisch op uw creditcard of oorspronkelijke betaalmethode toegepast.


Cancellations (if applicable)


  • If you wish to cancel your order, please contact our customer service team within 6 hours of placing it.
  • Every order remains in a processing status for 6 hours before being sent to our operations facility for immediate fulfillment.
  • All wholesale orders are non-refundable, as specified in the "Wholesale Pricing Guide."


Defective products


  • If you receive a defective product, we will send you a replacement free of charge.
  • A video must be sent to the customer service team to support your claim.
  • Should your product become defective due to a manufacturing fault, we will send you a replacement free of charge.


Incorrect address


  • It is the buyer's responsibility to ensure the shipping address is entered correctly.
  • Please contact our customer service team within 6 hours of placing your order if you believe you have provided an incorrect shipping address. We strive to expedite our processing times, so there is only a brief window to correct an incorrect shipping address.


Lost or stolen packages

  • Once an order has been handed over to the carrier, responsibility for delivery lies with that party. Should any issues arise during shipping, please feel free to contact us. We are happy to assist you further.
  • If your tracking information indicates that your package has been delivered to your address but you have not received it, please file a claim with the respective carrier.
  • If you have any questions about how to do this, please contact our customer service team.


Shipping Costs

  • The buyer is responsible for paying any shipping costs associated with international orders.
  • Venzo is not responsible for paying customs duties, taxes, or currency exchange fees.





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