Promotion periods:
During promotion periods, return costs are borne by the customer and are not reimbursed by Venzo. However, you retain the right to a 14-day cooling-off period and may return your products within this timeframe, provided they meet the stated return conditions. If you return a discounted product, you will receive a voucher equal to the purchase amount. This voucher will be sent via email within 14 days of the return. Please note: during promotion periods or for products purchased at a discount, shipping costs are charged in addition to standard shipping fees.
Shipping policy
Shipping:
Orders from the Netherlands and Belgium placed before 5:00 PM are shipped the same business day and, in most cases, delivered the next day.
Delivery time:
For orders placed on a business day before 5:00 PM, delivery is expected the next day (Monday through Friday), subject to PostNL. Orders placed on Saturday and Sunday are delivered on Tuesday.
Total delivery time:
For the Netherlands and Belgium: Delivered the next day in most cases.
For orders outside the Netherlands and Belgium: 2–4 business days. Delivery times may be delayed due to unforeseen circumstances.
Note:
Shipping and return costs are not refunded during promotional periods.
Return policy:
If you decide to return an order, please contact us as soon as possible.
We will contact you after receiving your package. You can find the return address on the form. You have the right to return products within 14 days of receiving your order. To be eligible for a return, products must meet our return conditions: no signs of use, all labels and accessories must be present, and the packaging must be intact.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email. To track your order, please follow the steps outlined in that email.
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